Shipping policy

Shipping Policy

At Donnyjons, we aim to deliver your order as quickly and efficiently as possible. All our products are shipped from our third-party logistics (3PL) partner located in Perth, ensuring your order reaches you wherever you are in Australia.

Shipping Times and Costs

• Standard Shipping (Australia-wide):

• Estimated delivery time: 3-7 business days.

• Free shipping on all orders.

 

Please note that delivery times may vary slightly depending on your location, particularly for remote areas.

Order Processing

• All orders are processed and dispatched within 1-2 business days of receiving your order.

• You will receive a confirmation email with tracking details once your order has been shipped, so you can follow its progress.

Shipping Partners

We work with trusted Australian courier services to ensure your Donnyjons arrive safely and on time.

Delivery to Remote Areas

We do our best to deliver to remote and rural locations across Australia. However, please allow additional time for deliveries to these areas.

Lost or Delayed Packages

If your package is delayed or goes missing, please contact us at letusknow@donnyjons.com and we will work with our shipping partners to resolve the issue as quickly as possible.

Changes to Shipping Information

Once your order has been dispatched, we are unable to change the delivery address. Please ensure all shipping details are correct when placing your order.

Questions?

If you have any further questions regarding shipping, feel free to reach out to us at letusknow@donnyjons.com We’re here to help!